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Akhilesh Gulati, Rolf Biernath
Maria stretched her arms, taking in a deep breath as she savored the lingering flavor of dark, rich black coffee. She waited for the system to log in and connect to her biweekly meeting with her informal innovation group, a bunch of semiretired professionals passionate about quality practices and…
Melissa Phillips
The levels of contaminants in our food supply are, generally, decreasing. That’s the good news.
But we still need to measure those contaminants and make sure our food is safe. And measuring tiny things (and big things) is what we do best here at NIST.
In our food safety program, we’re studying all…
Jessie MacAlpine
Despite rigorous vehicle safety testing, current evaluations fail to adequately protect women in the case of an accident. In 2021, a study published by the Insurance Institute of Highway Safety found that women have a mortality rate 20% to 28% higher than men during road accidents. Women are also…
William A. Levinson
Time value of money calculations, including net present value analysis, is important when selecting projects and investments. The calculations are part of the body of knowledge for some of ASQ’s certification exams. They also go a long way toward explaining exactly what happened to Silicon Valley…
Etienne Nichols
Medical device companies must have established risk management processes that comply with ISO 14971. It doesn’t matter whether you’re developing medical devices in the U.S., EU, Canada, or elsewhere. Every international regulatory agency you’ve ever heard of accepts ISO 14971.
ISO 14971 is a good…
Jake Mazulewicz
Wildland firefighters. Air traffic controllers. Flight deck crews of aircraft carriers. Operators of nuclear power plants and the national bulk electric grid. These are among the safest and most reliable work teams in the world. And they don’t try to eliminate all errors and surprises.
Decades of…
Donald J. Wheeler
The keys to effective process behavior charts are rational sampling and rational subgrouping. As implied by the word rational, we must use our knowledge of the context to collect and organize data in a way that answers the interesting questions. This column will show the role that sample frequency…
Gleb Tsipursky
Many leaders, driven by memories of pre-pandemic times, believe that forcing employees to return to the office will naturally lead to mentoring and development. For example, consider what Salesforce CEO Marc Benioff said in spring 2023 on the On With Kara Swisher podcast after the company demanded…
Tina Behers
If the last few years have taught us anything, it’s how quickly—and drastically—things can change in business. Indeed, organizations have been in an almost constant state of change through the ebbs and flows of the pandemic and its new work models, the fluctuating economy, and labor challenges…
Harish Jose
I’m looking at a topic in statistics. I’ve had a lot of feedback on one of my earlier posts on OC curves and how one can use them to generate a reliability/confidence statement based on sample size (n), and rejects (c). I provided an Excel spreadsheet that calculates the reliability/confidence…
Martin Cottam
It’s tempting to attribute the increased profile now given to occupational health and safety (OH&S) to the Covid-19 pandemic. But while in many organizations the pandemic shone a spotlight on OH&S management, there are other issues that will keep OH&S at the fore throughout the next…
Emily Newton
It’s increasingly common for today’s warehouse managers to pursue robotic material-handling solutions. That approach can boost productivity, reduce injury rates, and enable companies to adjust to changing demands. However, before company decision-makers choose what kind of robots they want, they…
Megan Wallin-Kerth
The ability to observe relationships, patterns, and environment may be deemed a “soft” skill, but there’s plenty of hard data supporting the power of observation in the workplace. After all, observation is the sometimes overlooked first step in the scientific method: Make an observation, and from…
Bryan Christiansen
Benjamin Franklin said, “... in this world nothing can be said to be certain, except death and taxes.” If you work in maintenance, you know that equipment failure is also on that list.
As inevitable as equipment failures are, by paying close attention to mean time to recovery (MTTR), you can make…
Ken Chapman, Tony Orlowski
‘Turning to the men around him, Dodge shouted, ‘Up this way!’ but the men ignored him. Dodge later stated that someone responded, ‘To hell with that, I’m getting out of here.’ The team raced past Dodge up the slope toward the ridge. Four men reached the crest, but only two, Bob Sallee and Walter…
Bryan Christiansen
With so many assets and projects to think about, facilities management is a huge and complex field. It’s easy to lose focus.
Luckily, there’s a simple and easy fix for this problem—facility management KPIs (key performance indicators). Outlining and tracking the most important ones will help you…
Kari Miller
Life science organizations depend on quality management systems (QMS) to improve products, minimize risks, ensure patient safety, and support regulatory compliance. When companies use a horizontal QMS that is not purpose-built for the life science industry, they must execute additional steps to…
Gleb Tsipursky
A ccording to a recent Monmouth University poll, 55 percent of Americans are worried by the threat of artificial intelligence (AI) to the future of humanity. In an era where technological advancements are accelerating at breakneck speed, it’s crucial to ensure that AI development is appropriately…
Stephanie Ojeda
Quality management and environmental health and safety (EHS) have traditionally existed as siloed processes and roles in most organizations. It’s easy to see why, given the forces that have shaped quality and safety during their history.
Modern quality management was born from the post-World War…
Angie Basiouny
Unpredictable schedules are so disruptive to the lives of employees that even 30 days of high shift variability in a year increases the chances a worker will quit by 20 percent, according to a new study from Wharton experts. Employers use just-in-time scheduling to cover peak demand and raise both…
Harish Jose
I’m looking at ideas of the famous Algerian-French philosopher, Jacques Derrida, often described as a post-structuralist. His most famous idea is deconstruction, often associated with analyzing literary works. A text is presented as a coherent whole with a basic idea in the center. The text’s…
Bryan Christiansen
Functional failures are a problem in every industry. They’re a silent way to lose money, waste time, and squander precious manpower. You need to understand them—so you can prevent them. We’ll show you what functional failure is, explain the difference between functional and partial failures, and…
Phanish Puranam
It’s no secret that there are no universally applicable organization designs. What works in one context may not work in another because each organization has a different history, culture, and cast of characters. And yet there is a thriving segment of the management consulting business that…
NIST
Here’s a pop quiz for cybersecurity pros: Does your security team consider your organization’s employees to be your allies or your enemies? Do they think employees are the weakest link in the security chain? Let’s put that last one more broadly and bluntly: Does your team assume users are clueless…
Matt Fieldman, Blair Milo
I’m ashamed to say that I’ve only been to Indiana once—for a fun weekend in Indianapolis. I will say that its Children’s Museum is truly world-class, and it was great going duckpin bowling for the first time.
Though I haven’t taken full advantage of Indiana as a tourist destination (yet!), as a…