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Eston Martz
I don’t like the taste of crow, which is a shame, because I’m about to eat a huge helping of it.
I’m going to tell you how I messed up an analysis. But in the process, I learned some new lessons and was reminded of some older ones I should remember to apply more carefully.
This failure starts in…
Jesse Lyn Stoner
Delegating is often one of the hardest things for a manager to do. You give away your authority to make decisions but are still responsible for the outcome if something goes wrong.
Often managers don’t delegate because they hold one or more of these beliefs. Do any sound familiar?
“If you want…
Joel Smith
Last month, the ESPN series Outside the Lines reported on baseball pitchers suffering serious injuries from being struck in the head by line drives, and the efforts that Major League Baseball (MLB) is making toward having protective gear developed for pitchers.
You can view the report here if you…
Mary McAtee
Everyone is gearing up for the challenge of updating their compliance to the requirements of the 2015 version of ISO 9001. Most quality professionals I speak with seem to have digested the new requirements as something very different than past versions. Personally, I don’t see it in quite the same…
Davis Balestracci
This is a continuation of my last column, which I’ve written to honor my late dad who loved golf. As promised, let’s look at the Masters golf tournament final four-round scores for the 55 players who survived the cut. We’ll analyze and then give it a twist based on the ongoing enumerative vs.…
Ulrich Wegner
The new ISO 9001, scheduled for publication in late 2015, introduces the term “knowledge.” As knowledge was not addressed by the previous version of ISO 9001, the depth of this topic and the approach to it are new.
The international standard ISO/DIS 9001:2015—“Quality management systems—…
Matthew E. May
No, this isn’t an opinion piece or in any way a critique. It’s more like a public service announcement for business professionals in the job market, looking for a strategy position with a market leader.
Like most regular users of LinkedIn, I constantly get pushed notices about “jobs I might be…
David Schwinn
“If we are to achieve a richer culture, rich in contrasting values, we must recognize the whole gamut of human potentialities, and so weave a less arbitrary social fabric, one in which each diverse human gift will find a fitting place.”
—Margaret Mead
This month’s article comes from the…
Brian Maskell
T here are three ways in which a standard costing system is typically used in a manufacturing company:
1. Performance measurement 2. Decision making 3. Inventory valuation
From an accounting perspective, performance measurement and decision making are part of a company’s management accounting…
Marc Dominus, Douglas Montgomery
The key challenge for risk professionals is no longer how to establish an enterprise risk management (ERM) program, but how to sustain its effectiveness. Often, ERM programs get off to a great start but soon lose their momentum because of certain missteps that occur.
Misstep 1: Assuming that the…
Fred Schenkelberg
Control charts provide an ongoing statistical test to determine if a recent reading or set of readings represents convincing evidence that a process has changed from an established stable average. The test also checks sample-to-sample variation to determine if the variation is within the…
Harry Hertz
Every year, I return from the Baldrige Program’s Quest for Excellence Conference energized and full of pride in the success that can be achieved by people working together. And every year, I try to synthesize what I’ve heard into some key themes that reflect the best practices of the United States…
Patrick Runkel
I’ve never understood the fascination with selfies.
Maybe it’s because I'm over 50. After surviving the slings and arrows of a half a century on Earth, the minute or two I spend in front of the bathroom mirror each morning is more than enough selfie time for me.
Still, when I heard that Microsoft…
Bruce Hamilton
The last few weeks for me have been all things Shingo, including a presentation at the Shingo Institute’s International Conference three weeks ago in Provo, Utah, followed by four days of Shingo Institute workshops at Vibco in Richmond, RI. Questions at both events about assessing for enterprise…
Patrick Runkel
It’s usually not a good idea to rely solely on a single statistic to draw conclusions about your process. Do that, and you could fall into the clutches of the “duck-rabbit” illusion shown below.
If you fix your eyes solely on the duck, you’ll miss the rabbit—and vice-versa.
If you’re using…
Brian Maskell
It is vitally important for lean people to know nothing when working on improvement. This sounds like a crazy idea, but it is another 100-percent turnaround from traditional management thinking.
To do this, it’s necessary to do three things: • Understand how lean thinkers go about radically…
Rip Stauffer
Recently, in one of the many online discussion groups about quality, Six Sigma, and lean, this question was posed: “Can X-bar R and X-bar S be used interchangeably based on samples size (n) if the subgroup size is greater than one and less than eight?” Answers varied, of course.
In some of these…
Donald J. Wheeler
While the computations for a process behavior chart are completely general and very robust, the secret to using a process behavior chart effectively lies in the art of rational sampling and rational subgrouping. Rational subgrouping has to do with organizing your data so that the chart will answer…
Chad Kymal
The final draft international standard (FDIS) of ISO 9001:2015 will be released in July, and the revised standard is slated for publication in September. Per Annex SL of the “Consolidated ISO Supplement,” some elements of the standard will be restructured to allow for easier integration of…
Dawn Keller
Generally speaking, I have a problem with authority. I don’t like being told what to do or how to do it. I’m not proud of that.
I recall debating with my high school trigonometry teacher regarding the value of the homework “process”—specifically in those situations where the student in question…
Jens R. Woinowski
As you browse through lean management pages on the Internet, you may have seen reports on companies having little success with lean, or comments about how misunderstanding lean can lead to bad consequences. From time to time I can sense the level of frustration from those comments, and I…
William A. Levinson
Management of change is a safety-related phrase from the chemical process industry that is adaptable to risk-based thinking. The basic premise is that anything new, different, or nonroutine (such as repairs or replacement of equipment, and process startups) creates a safety risk.
This principle…
Eston Martz
Last week I attended the American Society for Quality’s World Conference on Quality and Improvement in Nashville, TN. The ASQ conference is a great opportunity to see how quality professionals are tackling problems in every industry, from beverage distribution to banking services.
Given my…
Richard DeRisio
Editor’s note: Quality Digest will present Richard DeRisio’s webinar, “Effective Strategies for Complaint Handling” on May 19, 2015, at 2 p.m. Eastern, 11 a.m. Pacific. DeRisio will be a guest on Quality Digest Live on Friday, May 15, also at 2 p.m. Eastern, 11 a.m. Pacific, to preview the webinar…
Steve Daum
The ability to make predictions has always been rewarded. Statistician Donald J. Wheeler says that “prediction is the essence of business.” With growing bodies of data and good analytical models, our predictions are getting better.
The statistical models and algorithms behind prediction can be…