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Mike Richman
Of all the tools in the lean toolkit, 5S is the one that has proven to be the most effective—and also the most elusive. It’s effective because the actions needed to sort, set in order, shine, standardize, and sustain mirror the deeper, critically important philosophy of thinking about value, waste…
Dawn Bailey
As a writer for the Baldrige Program, I have a lot of fun learning about how various people and organizations use the Baldrige Excellence Framework to guide, focus, and improve their operations.
I recently had the pleasure of conversing with Shannon Block, the president and CEO of the Denver Zoo…
Mika Javanainen
The recently released final draft of the ISO 9001:2015 standard for quality management systems has now been voted on by members of both the ISO and CEN standards bodies. The latest version still targets the same goal—to help organizations improve overall performance—while addressing the profound…
Donald J. Wheeler
Story update 9/8/2015: There was an error in the data set for columns "Skew" and "Kurt" in figure 7. The error has been corrected.
Clear thinking and simplicity of analysis require concise, clear, and correct notions about probability models and how to use them. Last month in part one we looked…
Grant Ramaley
The European Cooperation for Accreditation (EA), an association of national accreditation bodies in Europe, has implemented the accreditation requirements of the International Accreditation Forum (IAF) and has signed up for the IAF Multilateral Recognition Arrangement (MLA) extension to cover ISO…
Mike Micklewright
You’ve heard of Bam Bam, Duran Duran, Zsa Zsa, so-so, tutu, and Reverend Tutu. And now we have... Gemba Gemba! But what is Gemba Gemba?
Quite simply, Gemba Gemba means going to the gemba for the purpose of observing others going to the gemba to ask, teach, learn, coach, and challenge. In this way…
Bob Emiliani
As both a participant and witness to the practice of lean management in higher education, I’d like to point out methodological errors in relation to how lean is practiced in industry.
People in industry who practice lean management correctly provide us with a standard to which we can compare the…
Denise Robitaille
OK, so “cool” probably isn't the precise term—unless you happen to be a standards uber-geek. But there are definitely some enhancements to the 2015 revision of ISO 9001 that are worth getting a little excited about.
The final draft international standard (FDIS) is finally out for ballot, so most…
Ryan E. Day
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With the ISO 9001:2015 revision currently dominating standards conversations, it's easy to pass over the humble energy standard from Geneva—ISO 50001. You might not even know what it is, let alone the benefits of implementing it. On the other hand, the rising price of energy and…
William A. Levinson
The requirement for risk-based thinking is among the most significant changes in ISO 9001:2015. Army Techniques Publication (ATP) 5-19, Risk Management is a public domain reference that supports this requirement.
ATP 5-19 includes a risk assessment approach that is similar to failure mode and…
Chad Kymal, R. Dan Reid
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Risk is not a straightforward concept. Definitions of risk vary, even within documents published by the International Organizations for Standardization (ISO). One ISO definition indicates that risk is the “effect of uncertainty on an expected result.” Risk is now addressed by…
Yo Delmar
In June 2015, it was initially reported that the U.S. Office of Personnel Management (OPM) experienced a massive data breach, potentially affecting as many as 4 million current and former federal employees. Updated reports indicate that the actual number of people compromised is more than five…
David Schwinn
I recently had a dream in which Adrian Bass, a colleague and friend for whom I have much admiration, asked me why I still care about quality management after all these years.
You can substitute Six Sigma for quality management because, in my mind, they are both part of a larger belief system that…
Fred Schenkelberg
Just, please, plot the data if you have gathered some time-to-failure data, or you have the breakdown dates for a piece of equipment. Any data really. It could be your review of your car maintenance records and notes and dates of repairs. You may have some data from field returns. You have a group…
Arun Hariharan
Peter Drucker once said, "The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly…
Eston Martz
Statisticians say the darnedest things. At least, that’s how it can seem if you’re not well-versed in statistics.
When I began studying statistics, I approached it as a language. I quickly noticed that, compared to other disciplines, statistics has some unique problems with terminology. These are…
Gorur N. Sridhar
Quality and Six Sigma are often considered as links in a chain. For example, when quality is poor, many times the immediate response is, “Let’s improve it using Six Sigma.” But does Six Sigma, or any other program for that matter, really improve quality? Or, are they simply mirrors to let us know…
Joel Smith
Just 100 years ago, very few statistical tools were available and the field was largely unknown. Since then, there has been an explosion in available tools, as well as ever-increasing awareness and use of statistics.
Although most readers of this column are looking to pick up new tools or improve…
John Flaig
I have discussed the economics of project management numerous times in presentations all over the country, and based on the response to my message, I have to conclude that many people just don’t get it.
Let me again sound the wake-up call with a quote from V. S. Liebhold, co-author of the article…
Randall D’Amico
Story update 8/6/2015: Paragraph 14 of this article stated "many organizations are ill-equipped to develop an effective risk management assessment process," implying, to some, that a risk management system is required, which as stated in paragraph 8 of this article, it is not (nor was that the…
Donald J. Wheeler
Some commonly held ideas about skewed probability models are incorrect. These incorrect ideas are one source of complexity and confusion regarding the analysis of data. By examining the basic properties of skewed distributions this article can help you to greater clarity of thought and may even…
Randall Goodden
E
very year in the United States, an estimated 80,000 product liability lawsuits are filed, and thousands of products recalled—and that’s happening to companies with certified quality programs in place.
In 2014 alone, some of the highest fines were imposed by government agencies because…
David Schwinn
This month’s column was prompted by an especially thoughtful commencement address by Michael Ward, reproduced in the May/June 2015 issue of Imprimis (Hillsdale College). Ward, of course, encouraged the students to strive for success, but interestingly predicted that failure is inevitable and is to…
Eston Martz
If you’ve read the first two parts of this tale, you know it started when I published a post that involved transforming data for capability analysis. When an astute reader asked why Minitab didn‘t seem to transform the data outside of the capability analysis, it revealed an oversight that…
Eston Martz
In my last post, I told you how I had double-checked the analysis in a post that involved running the Johnson transformation on a set of data before doing normal capability analysis on it. A reader asked why the transformation didn’t work on the data when you applied it outside of the capability…