Tue, 04/15/2014 - 14:58
Years ago, there was a memorable TV commercial of a toaster waffle that had this very memorable tag line: “Leggo my Eggo.” Today, this product still exists, as does the tag line, but the tag line is much more obscure than it once was.
Today, CEOs…
Mon, 04/07/2014 - 11:38
Well, phew… I’m relieved. We have someone to blame. At least GM will be able to fire the engineer who allegedly lied under oath about a 2006 design change to fix the faulty switches on the Chevy Cobalts. Now we can all get on with our lives, right…
Mon, 03/31/2014 - 14:20
Editor’s note: This article discusses topics covered at greater length in episodes 19–23 of a new streaming video training series, Creating and Sustaining Lean Improvements—Integrating Principles, Culture, and Tools by the author and 360…
Mon, 02/24/2014 - 15:56
Editor’s note: Mike Micklewright will be a guest on Quality Digest Live, on Feb. 28, 2014, at 11 a.m. Pacific/2 p.m. Eastern. Micklewright will also present a webinar, “Sustaining Lean Improvements While Adding Spark to Your QMS,” on March 6, 2014,…
Mon, 01/14/2013 - 11:54
Got your attention by what seems a bizarre claim? Yes, you can significantly reduce the number of procedures you maintain by converting your ISO 9001 quality management system (QMS) to one that is also certified to the medical device standard ISO…
Thu, 11/15/2012 - 10:52
If you’ve answered the question above with, “Absolutely yes, I am a very humble leader,” you probably are not.
But don’t get me wrong: Humility should not be a substitute for confidence. In fact, perhaps the two greatest assets a lean leader,…
Tue, 09/18/2012 - 17:01
Many companies’ internal quality audit systems suffer from a reputation of being mildly effective to completely ineffective or just nonvalue-added. Often, it’s viewed as a policing department from which one’s dirty laundry must be hidden. Also, the…
Wed, 09/05/2012 - 12:00
After recently returning to the world of process improvement consulting, I began to ponder where U.S. manufacturing stands with regard to worldwide competitiveness after so many decades of highs and lows. Globally, we have U.S. manufacturing to…
Fri, 06/01/2012 - 10:34
I write this as I am sitting in the Jury Assembly Room (JAIL for short) on the 17th floor of the Richard J. Daley Center in downtown Chicago, waiting for something to happen.
I estimate that there are another 130 poor souls who probably have a…
Tue, 04/03/2012 - 13:01
Fourteen months ago, I changed careers. I had been an independent consultant for 17 years (I still do public speaking), built a good practice and then gave it all away to go back into the corporate world as a vice president of global continuous…