Dawn Bailey

Writer and editor

Dawn Bailey is a writer/editor for the Baldrige Program involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience (18 years at the Baldrige Program) working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

Wed, 10/30/2024 - 12:02
When Accountability Systems Meet Strategic Planning More insights on how Baldrige Award recipients lead
Mon, 08/25/2014 - 08:45
In a recent column, I shared insights from the 2013 Baldrige Award recipients’ leaders as they fielded questions related to their journeys to excellence. There was so much thoughtful reflection that it couldn’t fit into just one column. More…
Higher Education, It’s Time to Refresh Your Understanding of Baldrige Planting and sowing the seeds of Baldrige with tomorrow’s leaders
Mon, 07/21/2014 - 00:00
Much has been discussed about the value of tomorrow’s leaders learning about the Baldrige Criteria for Performance Excellence while still in school. As an example, I remember listening to a presentation by Bruce Kintz, president of Concordia…
What Does Snoring Have to Do With the Baldrige Criteria? It’s not about lulling you to sleep
Wed, 05/14/2014 - 11:39
What does snoring have to do with the Baldrige Criteria for Performance Excellence? The connection has to do with the popular graphic in the Baldrige Criteria (shown in figure 1) depicting steps toward mature processes. The first step is simply…
Got Muda 無駄? Finding the lean in the Baldrige Criteria
Thu, 04/10/2014 - 18:35
Why should an organization integrate lean methodology with the Baldrige Criteria for Performance Excellence? And how should it go about doing that? When I asked Pattie Skriba, vice president of Business Excellence at Advocate Good Samaritan…
For the Good of the Community Baldrige winner Schneck Medical Center partnered with a competitor to make patient care its top priority
Wed, 04/02/2014 - 16:32
In health care settings, clinical integration is a fairly new concept that means coordinating patient care across conditions, providers, settings, and time to achieve care that is safe, timely, effective, efficient, equitable, and patient-focused…
Adapting Baldrige to the Housing Industry National Housing Quality Award winners used Baldrige Criteria to weather the recession
Thu, 01/16/2014 - 11:48
Senior leaders often ask, “How will my investment in a criteria/award program impact my company’s bottom line?” This is a polite way of phrasing what they’re really thinking, which is, “What’s in it for my organization?” For senior leaders in the…
An American Idol Approach to Innovation When thinking of innovation, change it up… how, when, and where you think of it
Thu, 11/14/2013 - 14:14
At a recent Boston University-hosted event, leading healthcare professionals pitched innovative ideas on how to solve the nation’s most pressing problems on a tight budget. Eight teams had two minutes to describe their innovation projects and their…
‘We Do It to Improve Processes’ How intelligent risk was used to innovate a 70-year-old product
Wed, 11/06/2013 - 16:46
In Baldrige’s 2013–2014 Criteria for Performance Excellence, innovation is defined as making meaningful, discontinuous change to products, processes, or organizational effectiveness in order to create new value for stakeholders. So you might not…
Should Shareholder Value Be the Only Measuring Stick? Fewer manufacturers are applying for the Baldrige Award
Mon, 09/16/2013 - 14:52
A recent article in The Washington Post, “Company Town’s Decline Reflects New Mantra: Shareholders First,” got me thinking. The article begins with a look at Endicott, New York, where, during the 1980s, 10,000 IBM workers kept the upstate town…
Picture the Perfect Burger And use social media to talk about it
Wed, 07/03/2013 - 15:29
Picture in your mind the classic Texas burger—juicy, mouth-watering, topped with the perfect fixings (apologies to vegetarians). Now assume that your key products are hamburgers, and that a picture of the perfect burger is used consistently in …