Dawn Bailey

Writer and editor

Dawn Bailey is a writer/editor for the Baldrige Program involved in all aspects of communications, from leading the Baldrige Executive Fellows program to managing the direction of case studies, social media efforts, and assessment teams. She has more than 25 years of experience (18 years at the Baldrige Program) working on publications and education teams. Her background is in English and journalism, with degrees from the University of Connecticut and an advanced degree from George Mason University.

Wed, 10/30/2024 - 12:02
Forget Winning; Think Improving The Baldrige Excellence Framework delivers a lot more than an award
Tue, 11/24/2015 - 14:39
I recently had the great experience of speaking as part of a panel on the value of the Baldrige Excellence Framework, but what meant the most to me was the chance, I hope, to dispel some common misconceptions about what the Baldrige is actually all…
Work Systems and Supply Chains: Are You Ready in Case of Disaster? The Baldrige Excellence Framework can help
Wed, 11/11/2015 - 16:11
I heard the example that best helped me understand work systems and supply chains at a Baldrige training event right after the very sad 2011 earthquake and tsunami in Japan. A colleague was talking about automakers in the United States and…
Mission, Vision, and Values Come First Whether running a cancer center or a zoo, the Baldrige principles apply
Wed, 09/02/2015 - 13:54
As a writer for the Baldrige Program, I have a lot of fun learning about how various people and organizations use the Baldrige Excellence Framework to guide, focus, and improve their operations. I recently had the pleasure of conversing with…
Challenges and Insights for Excellent Processes Consciously drive toward goals and follow through
Mon, 07/20/2015 - 12:50
What are the challenges of incorporating—and maintaining—process excellence in an organization’s culture? The Process Excellence (PEX) Network, a division of the International Quality and Productivity Center, recently released its 12 Days of PEX-…
For Manufacturers, Baldrige Could Be ‘Cure’ for an Uncertain Future, Part 2 Criteria yield competitive advantages
Mon, 07/13/2015 - 09:11
In the first part of this series, we looked at how two manufacturers used the Baldrige Criteria to survive the Great Recession and transform their companies. Here we learn more about how the Baldrige can help organizations achieve competitive…
For Manufacturers, Baldrige Could Be ‘Cure’ for an Uncertain Future, Part 1 Two company’s reasons for pursuing the Baldrige and some of the benefits they found
Thu, 07/09/2015 - 08:42
When the recession hit during the early 2000s, Michael Garvey left his fast-paced life trading equities on the floor of the New York Stock Exchange to help save the “family farm,” a bronze foundry in Youngstown, Ohio. Garvey said his parents and…
Using the Baldrige Criteria for a More Effective Job Search The Organizational Profile helps you figure out what makes a potential employer tick
Wed, 04/01/2015 - 12:51
I am grateful for the opportunity to work for the Baldrige Program. We’re blessed with an engaged community of Baldrige practitioners—folks who have served as examiners at all levels, across the country. These practitioners not only understand but…
How Baldrige Complements ISO 9001:2015 The Criteria, like the standard, help organizations serve customers better
Mon, 01/05/2015 - 00:00
According to a recent IndustryWeek article, the 2015 edition of ISO 9001, the standard on quality management systems, is nearing completion. The new version of IOS 9001 will have three areas of focus: 1. The process approach will be strongly…
Big Q, Little Q, and Baldrige The 2015 Criteria focus on change management, big data, and climate change
Tue, 12/23/2014 - 15:08
During the 1980s, Joseph Juran, one of the Baldrige Program’s first overseers, coined the term “Big Q” to serve as a quality “umbrella”: “Little q” would encompass goods and those processes directly related to the manufacture of goods, while “Big Q…
Baldrige Proves Inspirational for Small-Business Owner The Criteria offer value to organizations of any size
Mon, 10/27/2014 - 13:23
For veterinarian Dr. Rona Shapiro, running a small business can be challenging. “Many times, I’m the person pushing the broom, and being the veterinarian, and answering the phone,” she says. “Running my own business—sometimes it tends to run you…