Thu, 05/19/2011 - 09:13
About six years ago I was meeting with a clinical team to kick off an early improvement effort at their hospital. We began with a reflection on the problems with traditional business management practices. To break the ice, I played a short clip…
Wed, 05/04/2011 - 11:18
In my last blog post, “Everybody Everyday” I made the case for regular practice of new perspectives, behaviors, and practices. All new learners begin by just “going through the motions” and gradually become proficient through regular practice. I’…
Thu, 04/14/2011 - 05:30
Gary was a talented, creative welder with an idea that made perfect sense to him but was not supported by conventional measures. Gary was determined to implement his idea and pressed for a closer evaluation by his supervisor when the idea was not…
Wed, 03/23/2011 - 06:00
I was asked about 15 years ago to give a short presentation about poka-yoke to an association of engineering professors from different U.S. universities. I brought with me several devices that employees from my plant had developed,…
Wed, 03/23/2011 - 06:00
I was asked about 15 years ago to give a short presentation about poka-yoke to an association of engineering professors from different U.S. universities. I brought with me several devices that employees from my plant had developed,…
Mon, 03/07/2011 - 05:00
Sometimes things that seem factual are not exactly true. Here are a few examples relating to inventory:
• When I was a materials manager, the auditors would declare that we had taken a “good inventory” at year-end when the amount of positive…
Thu, 01/06/2011 - 04:30
A colleague, friend, and lean leader in health care related a story awhile back that I think is worth sharing. Joanne Marqusee, COO at Hallmark Healthcare System, was standing in line at a grocery store checkout. While she waited, Joanne recalls,…
Wed, 12/15/2010 - 04:30
A couple years ago, I was consulting in a large rolling mill to help reduce late deliveries to its customers. After walking the floor for the first time with an enthusiastic 20-something engineer (let’s call him Mark), I asked for help with…