American Customer Satisfaction Index ACSI

A national economic indicator of customer evaluations of the quality of products and services

ACSI LLC

The American Customer Satisfaction Index (ACSI), founded at the University of Michigan’s Ross School of Business and produced by ACSI LLC, is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The national index is updated each quarter and scores on a zero-to-100 scale at the national level. The ACSI produces indexes for 10 economic sectors, 47 industries, more than 225 companies, and more than 200 federal or local government services.

Mon, 09/25/2017 - 12:02
How On-Demand Shopping Is Impacting Satisfaction Traditional retail stores more satisfying, while demand strains customer service for Internet stores
Tue, 02/18/2014 - 17:38
Customer satisfaction improves for a third consecutive year for retail, according to a report released today by the American Customer Satisfaction Index (ACSI). The retail sector overall gains 1.7 percent to an ACSI benchmark of 77.9, boosted by…
Customers Satisfaction Slides As Automakers Scramble to Meet Demand Luxury plates top the industry, Acura debuts in ACSI
Wed, 08/28/2013 - 15:57
(ACSI: Ann Arbor, MI) -- Automakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a recent report by the American Customer Satisfaction Index (ACSI). Customer satisfaction…
Customer Satisfaction With Electronic Services Verizon tops in multiple industries; Apple slips as Samsung surges
Mon, 05/20/2013 - 11:11

The annual report on the information industry sector from the American Customer Satisfaction Index (ACSI) shows that customers are happier with telecommunication services and technologies than they were a year ago. The information sector…
Quarterly Update on U.S. Overall Customer Satisfaction Upswing marks year’s end, boosted by government and retail gains
Tue, 02/26/2013 - 10:39
The national customer satisfaction benchmark improved during the fourth quarter of 2012, rising 0.5 percent to an American Customer Satisfaction Index (ACSI) score of 76.3 on a scale of 0 to 100. Although most of the gain is due to improvements in…
Quality Improvement Boosts Customer Satisfaction for Automakers Luxury brands head industry list; Chrysler gains but still plays catch up
Mon, 08/27/2012 - 13:12
Customer satisfaction at the national level is exactly where it stood at the start of 2012, and as far back as two years ago, according to a report released by the American Customer Satisfaction Index (ACSI). During the second quarter of 2012,…
ACSI: Airline Service Improves; Fast Food Overtakes Sit-Down Restaurants Southwest, Starbucks, and UPS stumble; JetBlue makes strong debut
Mon, 06/18/2012 - 11:34
Major airlines are doing a better job of satisfying their passengers this year, according to a report released by the American Customer Satisfaction Index (ACSI). At 67 (on a scale of zero to 100), customer satisfaction with the airline industry…
Customers Rate Satisfaction with E-Commerce, Brick-and-Mortar Retailers ACSI reports a (very) small rise in satisfaction with goods and services
Fri, 02/24/2012 - 16:14
As the economy improves, albeit at a very slow pace, aggregate customer satisfaction with goods and services has improved as well. The ACSI gain for the final quarter of 2011 is very small, but it represents the fourth consecutive quarter without a…
Customer Satisfaction with Computers, Appliances Hits a Wall But Apple’s winning streak is unstoppable
Wed, 10/05/2011 - 14:34
Customer satisfaction across three durable goods industries stalled in 2011, with the majority of companies staying almost exactly where they were in 2010, according to a recent report by the American Customer Satisfaction Index (ACSI). The…
Japan Improves While Detroit Stalls Aggregate ACSI growth too weak to bolster increase in consumer spending
Mon, 08/15/2011 - 12:33
(ACSI: Ann Arbor) -- A customer satisfaction resurgence for international car makers puts Detroit’s fledgling recovery in jeopardy, according to a report released today by the American Customer Satisfaction Index (ACSI).  The report covers…
ACSI: Energy Companies, Hospitals Get Thumbs Up Households happy with utilities; approval rises for inpatient services
Wed, 04/20/2011 - 10:25
(ACSI: Ann Arbor, MI) -- Customer satisfaction rises for hospital services and electric and natural gas utilities, according to a recent report released by the American Customer Satisfaction Index (ACSI). The report covers customer satisfaction with…