American Customer Satisfaction Index ACSI

A national economic indicator of customer evaluations of the quality of products and services

ACSI LLC

The American Customer Satisfaction Index (ACSI), founded at the University of Michigan’s Ross School of Business and produced by ACSI LLC, is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The national index is updated each quarter and scores on a zero-to-100 scale at the national level. The ACSI produces indexes for 10 economic sectors, 47 industries, more than 225 companies, and more than 200 federal or local government services.

Mon, 09/25/2017 - 12:02
ACSI: Car Buyer Satisfaction Rises Good news for Detroit
Tue, 09/06/2016 - 16:11
(ACSI: Ann Arbor, MI) -- Car buyer satisfaction rebounded as domestic and mass-market brands improved, according to new data from the American Customer Satisfaction Index (ACSI). Customer satisfaction with automobiles is up 3.8 percent to a score…
Retailers Compared, Lower Satisfaction Results ACSI Retail Report 2015 returns to long-term average
Tue, 03/01/2016 - 17:21
Two years removed from its all-time high, customer satisfaction with the retail trade sector fell for a second consecutive year, sliding 2.6 percent to an ACSI score of 74.8. Despite the decline for 2015, the overall score for retail stands almost…
ACSI: Customer Satisfaction With PCs Drops as Tablets Fall Out of Favor TV and DVD players decline as major appliances edge up
Thu, 10/01/2015 - 13:47
Customer satisfaction with personal computers is down for a third straight year, according to new data from the American Customer Satisfaction Index (ACSI). The ACSI Household Appliance and Electronics Report 2015 includes desktops, laptops, and…
Customer Satisfaction With Automobiles Weakens as Recalls Continue Most automakers decline; imports top domestic brands
Tue, 09/01/2015 - 11:22
Car buyer satisfaction is down for a third straight year as prices rise and recalls continue, according to new data from the American Customer Satisfaction Index (ACSI). Customer satisfaction with automobiles falls 3.7 percent to 79 on ACSI’s 100-…
ACSI Travel Report: Consumers Happier With Airlines, Prefer Smaller Travel Websites Trio of Hilton, Hyatt, and Marriott tops hotels; JetBlue keeps lead among airlines
Mon, 05/04/2015 - 16:29
(ACSI: Ann Arbor, MI) -- Passenger satisfaction increased 2.9 percent for airlines, historically one of the lowest-scoring tracked categories, in the recent American Customer Satisfaction Index (ACSI) Travel Report 2015. Airlines reach an ACSI…
Retail Customer Satisfaction Drops Internet retail makes sole gain; supermarkets and drug stores lose ground
Thu, 02/26/2015 - 10:20
Customer satisfaction with retail is down for the first time in four years, according to a report released by the American Customer Satisfaction Index (ACSI). All brick-and-mortar retail categories show weakening or flat customer satisfaction for…
Are PCs Poised for a Comeback? Desktop customer satisfaction surpasses tablets and laptops
Tue, 10/07/2014 - 15:27
Customer satisfaction with computing devices continues to slide but desktop computers do better than laptops and tablets, according to a new report from the American Customer Satisfaction Index (ACSI). The annual measure of personal computers falls…
ACSI Restaurants Report: Quality Trumps Price for Satisfaction Improving economy is helping smaller restaurants; large chains fall below industry average
Wed, 06/25/2014 - 16:18
(ACSI: Ann Arbor, MI) -- Americans ate out an average of four meals per week in 2013, according to data from the American Customer Satisfaction Index (ACSI). This is a 60-percent increase since the end of the Great Recession. Consumers are more…
ACSI: Subscription TV and ISPs Plummet; Cell Phone Satisfaction Climbs Samsung dethrones Apple; unreliable service drags Time Warner Cable to its all-time low
Wed, 05/21/2014 - 11:08
(ACSI: Ann Arbor, MI) -- Subscription TV and Internet service providers (ISPs) sink to the bottom of the American Customer Satisfaction Index in its annual measure of communications industries. According to the latest ACSI results, ISPs drop 3.1%…
ASCI: Customer Satisfaction With Airlines Remains Low Increased rates drive hotel satisfaction down as well
Thu, 04/24/2014 - 10:02
Just when we thought it was a safe bet that the economy was improving and consumer demand getting stronger, customer satisfaction with the travel sector takes a hit. Not a single hotel chain improves in guest satisfaction, and Best Western tumbles…