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Total Factor Productivity
William A. Levinson
Recent labor relations controversies and ongoing arguments about the minimum wage have raised questions as to how a supply chain should share the utility it produces. If we ask the wrong question, however, we’ll get the wrong answer. “What is a fair share?” asks how a supply chain should divide a…
Meeting the Challenge for Data Policies
Malcolm Chisholm
Data are the fuel of the Information Age, and all organizations acknowledge the value of well-managed corporate data assets. The problems start when we begin to ask just exactly how the data assets are to be well managed. In response, many organizations have put data governance departments in…
Teams and the Magic Three
Harry Hertz
A recent Inc.com blog post by Jessica Stillman discusses Malcolm Gladwell’s new book, Revenge of the Tipping Point (Little, Brown and Co., 2024). The theme in both works is that you can’t create a high-performing team simply by bringing together individual high performers. They need to gel as a…
Decoding AI Adoption
Peter Zemsky, Ricky Wong
Gemini, O1, Grok, Claude, Llama, Yi, and Mistral: The number of large language models (LLMs) seems to have grown exponentially since OpenAI’s ChatGPT burst into the public consciousness in late 2022. It’s estimated that $154 billion was spent on AI by businesses in 2023, while the most recent …
Talk NISTy to Me
Ben P. Stein
NIST is unique as the national measurement science institute. We are the U.S. agency responsible for maintaining measurement standards, from the second to the kilogram. We help ensure that these units of measure are consistent across our watches and our grocery scales. But this isn’t as…
How Numbers Drive Behavioral Decision-Making
Angie Basiouny
Hospital patients rate their pain on a scale of 1–10. Teachers grade on a curve. Sports fans spend hours debating stats on their favorite teams. Even the most ardent language lover can’t deny the power of numbers to convey information, especially when choices need to be made. A new study from…
Revolutionizing Manufacturing With IoT and AI-Driven Predictive Maintenance
Prashant Kondle
Unplanned equipment downtime costs manufacturers an estimated $50 billion annually, according to a study by Deloitte. It is estimated that unplanned downtime costs more than $100,000 per hour. Traditional maintenance approaches—whether reactive or scheduled—are not sufficient to address these…
Common Mistakes in ISO 27001 Implementation
4C Consulting
ISO 27001 is a globally recognized standard for establishing, implementing, maintaining, and improving an information security management system (ISMS). Successfully implementing ISO 27001 can provide tremendous benefits, such as ensuring data security, building trust with customers, and meeting…
Understanding How Quality Spreads in Manufacturing
Herman Tang
In manufacturing, especially in assembly systems, every operation plays a role in shaping the quality of the final product. The influence of these operations can carry through each stage, ultimately affecting the quality of the finished products delivered to customers. Understanding how these…
Five Reasons Your ERP Needs a Nesting Interface
Silas Fulsom
In today’s highly competitive global markets, lean manufacturing is no longer something that’s nice to have—it’s a way of life. You can either reduce costs, simplify operations, and improve productivity on a continual basis—or you can lose business to competitors that do. Lean manufacturing starts…
The Power of AI to Shape Negotiations
Horacio Falcão
Wouldn’t it be wonderful if we could outsource to technology the complex, laborious, and often emotionally intense process of negotiating? Until recently, the idea of merging negotiation and AI was only a dream. However, the launch of more sophisticated AI systems has changed how we approach the…
Leading the Generative AI Transition Beyond Cognitive Biases
Gleb Tsipursky
Generative AI is revolutionizing industries, from drafting legal contracts to crafting personalized marketing campaigns with unmatched speed and precision. Yet this transformative power comes with challenges: fears of job loss, concerns about algorithmic bias, and the phenomenon of “hallucinations…
What Customers Want for Christmas
Megan Wallin-Kerth
It’s 2024, and the age of automation has largely taken over our phones, computers, and businesses. This isn’t entirely a bad thing, you understand. It gives us the ability to spend time and money elsewhere—from investing in staff to spending more time on innovating technology rather than whittling…
A Single Quality Principle
William A. Levinson
The ongoing relevance of the quality profession requires evolution and adaptation to meet the needs of the 21st century. Remember, the quality profession originated with the need for inspection to prevent poor quality from reaching customers; this was before it evolved to include metrology,…
How AI Tools Promote Accuracy and Reduce Wasted Time in Manufacturing
Quality Digest, Ryan Pembroke
Hexagon is frequently at the fore of innovation. Like many in its industry, part of the company’s initiative to succeed is rooted in the constant push to automate tedious processes that take up valuable time, eat up resources and personnel, and delay production and delivery of products. Tools like…
Getting the Green Light for Maintenance Investment
Erin Vogen
For many maintenance teams, the story is all too familiar: Limited resources make it difficult to anticipate equipment failures, which leads to frequent, costly breakdowns. During these moments of crisis, miscommunication and disorganization only amplify the problem. This perpetuates the perception…
Solving a Supply Chain Puzzle
Akhilesh Gulati
It was another busy morning at the monthly operations meeting. Lindsay, the operations manager at TechElectronics, a growing manufacturer of consumer electronics, called the meeting to order. As usual, they started with the routine updates—inventory levels, production schedules, and customer…
Medical Device Compliance
Etienne Nichols
Compliance with industry regulations and standards is a fundamental part of medtech. Without proper medical device compliance, companies risk patient harm, litigation, and reputational damage. Fortunately, compliance with medical device regulations and standards is not an impossible task. A…
Solve Your Customer’s Problem If You Want the Sale
Mike Figliuolo
Everyone has goals these days. The one that causes more disconnects than any other is a sales goal. It’s a number to hit (either units or dollars or both—the better ones are actually measured in profit dollars rather than revenue dollars). They’re problematic because by their very nature they get a…
Does Remote Work Improve or Reduce Work Quality and Productivity?
Jennifer King
A study by Upwork has revealed that about 22% of the American workforce will be working from home by 2025. Remote work is here to stay, bringing many benefits along with it—including significant cost savings for businesses and the promise of a better work-life balance for employees. However, the…
Unlocking Cybersecurity Talent
Marian Merritt
Cybersecurity is a fast-growing field with a constant need for skilled professionals. But unlike other professions—like medicine or aviation—there’s no clear-cut pathway to qualifying for cybersecurity positions. For employers and job seekers alike, this can make the journey to building a team (or…
EU Green-Lights Blockchain for CSRD
Rachel Byfleet
In an eco-friendly plot twist that would make Captain Planet proud, the European Union has rolled out the Corporate Sustainability Reporting Directive (CSRD), a blueprint that’s got big companies talking about more than just profits. Imagine a world where every major company’s reports don’t just…
Critical Aspects of Quality Management Systems
Victoria Alestra
In regulated industries like pharmaceuticals, medical devices, and food manufacturing, compliance is crucial for operational excellence. A validated quality management system (QMS) is key to maintaining this compliance. Let’s explore how QMS software streamlines validation and ensures regulatory…
Should You Invest in Quality Management Consulting?
Etienne Nichols
A quality management system (QMS) is at the heart of every successful medtech company. A QMS comprises all the policies, processes, and procedures that ensure the production of safe and effective medical devices—which means that problems with your QMS can quickly become problems with your products…
Challenges and Risks of Generative AI
Gleb Tsipursky
As organizations increasingly integrate generative AI (gen AI) to boost productivity, innovation, and competitive advantage, they encounter a host of challenges. Many face resistance to change, fears of job displacement, and concerns about data privacy. Understanding and overcoming these…

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