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Roman Davydov
More and more companies in the manufacturing industry admit that providing great customer experience is vital to their business success. 41% of respondents to the “2024 State of Manufacturing Report” by Fictiv consider enhancing customer experience (CX) one of their top three priorities for this…
James Chan
Asset maintenance isn’t just about fixing things when they break. It’s a complex mix of strategies, both proactive and reactive. Finding the most cost-effective blend makes all the difference in the success of your maintenance program and your business as a whole.
Whether your team is scrambling…
ISO
Cybersecurity has become increasingly critical in the digital age as organizations across all sectors face growing threats from cybercriminals.
Imagine that hackers breached a small healthcare practice through “phishing”—sending a scam email and gaining access to sensitive patient data, including…
Julie Gowthorpe
Management goals commonly include maintaining harmonious work environments that make employees happy and motivated. But how do you achieve this when people don’t get along? “Sort it out on your own” is no longer an option when employees are in conflict. As teams grow and experience turnover, a…
Megan Wallin-Kerth, Stuart Potchinsky, Benton Li
In modern manufacturing practices, it’s vital to be able to cut costs and time without cutting corners. Enter an increasing reliance on AI tools to generate automated and accurate documentation, predict outcomes, and increase the reliability and accuracy of data. Within this realm, Infor is one of…
John Tschohl
‘The secret of my success is that we have gone to exceptional lengths to hire the best people in the world.”
That quote of Steve Jobs, founder of Apple, underscores the importance of putting together a team of people who will drive your business to heights you would never believe possible. If you…
Gleb Tsipursky
Amazon’s recent decision to require corporate employees to return to the office five days a week is generating significant controversy. In a memo to employees, CEO Andy Jassy emphasized the benefits of in-person work, such as increased collaboration, innovation, and cultural connection.
Yet, this…
Jennifer King
Asset management is an integral part of a smoothly running business. It facilitates accurate forecasts, prevents theft and loss, and optimizes resources. However, according to the Wasp Barcode State of Small Business Report, 55% of small businesses still use manual asset management or don’t track…
ISO
ISO and the United Nations Development Program (UNDP) have unveiled the world’s first international guidelines to help businesses and organizations expedite their contributions to the U.N.’s sustainable development goals (SDGs).
New guidelines for urgent action
The ISO/UNDP guidelines for…
Thierry Mantel
Metal cold-rolling is a critical process in manufacturing various steel and aluminum products. As manufacturers look for ways to modernize and streamline their manufacturing and quality control processes, digital technologies are poised to transform the metal cold-rolling industry by offering…
James Olthoff
Practically everything you use in your everyday life works because of measurement science. Without precise measurements, your car wouldn’t run, your phone wouldn’t work, hospitals couldn’t function, and the ATM would fail.
The National Institute of Standards and Technology (NIST) is the national…
Robin F. Goldsmith
There’s perhaps no better reputation for quality than Stradivarius. As I’ve learned from Wikipedia, a Stradivarius is a violin or other stringed instrument “built by members of the Italian family Stradivari, particularly Antonio Stradivari (Latin: Antonius Stradivarius), during the 17th and 18th…
Stephanie Ojeda
How can a quality manager secure stakeholder engagement and hold individuals accountable for the quality of their work throughout the corrective and preventive action (CAPA) cycle?
With the burden of quality and compliance on their shoulders, it can be tempting for a quality manager to gather…
Saurabh Joshi Shripad
Before the ICH Harmonized Tripartite Guideline Q9—“Quality risk management”—was introduced in 2005, the pharmaceutical industry was evolving but lacked a structured, scientific, and systematic approach. Various stakeholders, including the industry, regulators, and patient rights groups, recognized…
Bruce Hamilton
I once attended a presentation that Eli Goldratt gave for the Society of Manufacturing Engineers. We were seated in an auditorium, listening as Goldratt paced back and forth on the stage, puffing on his cigar, gesturing for effect, and occasionally cursing for emphasis. The author of The Goal (…
Ram Charan
In the near future, significant and unpredictable external factors may combine to challenge the global business landscape in unprecedented ways. Responding effectively to those challenges will require adaptability. Although many leaders acknowledge its importance, even successful companies can…
George Schuetz
Electronic temperature compensation in gaging has become a valuable tool in improving the accuracy and gage repeatability and reproducibility (GR&R) of gages in harsh manufacturing environments.
The need for temperature compensation comes into play when the expected errors from temperature…
ResumeBuilder
ResumeBuilder.com, a premier resource for professional resume templates and career advice, has published a recent survey report assessing companies’ return-to-office (RTO) plans. The report also provides insights into the motivations behind these findings.
The survey reveals that a significant…
Seb Murray
Last year, the corporate world adopted a new term: flattening. This refers to how tech companies, which rapidly hired droves of middle managers during the pandemic boom, are now eliminating this layer through widespread job cuts.
Recent research by Mustafa Dogan, Alexandre Jacquillat, and Wharton’…
ISO
In a world where change is the only constant, organizations can no longer afford to be complacent. Keeping up with the pace of technological change is tough, and all business leaders must learn to adapt. It’s no longer enough to react to disruption. To get ahead of the competition, organizations…
Megan Wallin-Kerth
When you think of good customer service—particularly the barriers to it—two factors generally come to mind: timing and wording. Imagine walking into a store that sells soap and bodywash products and immediately being bombarded with, “May I help you?” “Looking for anything today?” or the dreaded, “…
James Chan
The U.S. Food and Drug Administration (FDA) is the country’s chief agency for regulating the manufacture, marketing, and distribution of critical consumer goods including food, cosmetics, medical devices, biological products, and pharmaceuticals. The FDA provides direct oversight of the businesses…
William A. Levinson
Most quality practitioners are familiar with the Taguchi loss function, which contends that the cost of any deviation from the nominal follows a quadratic model. This is in contrast to the traditional goalpost model, where anything inside the specification limits is good, and anything outside them…
Etienne Nichols
Design controls are a set of quality practices and procedures used to ensure that a finished device meets its user needs, intended use, and specified requirements.
The requirement for medical device companies to use design controls is established in 21 CFR Part 820, as well as ISO 13485:2016.
The…
Nadav Klein
When conflicts in a team, no matter how minor, are left unresolved, they can eventually breed resentment. If unaddressed, this could lead to cynicism and distrust, as well as harm to individual and team performance. How should leaders deal with this?
The intuitive answer might involve…