Tue, 01/10/2006 - 22:00
The International Organization for Standardization and the International Electrotechnical Commission recently published a new standard that addresses the quality of information service-management processes. ISO/IEC 20000:2005 Information…
Tue, 01/10/2006 - 22:00
The deadline for ANSI-accredited U.S. technical advisory groups to the International Organization for Standardization to complete their 2005 Annual Reports is Jan. 31, the American National Standards Institute recently announced. ANSI requires…
Mon, 01/09/2006 - 22:00
The Society of Manufacturing Engineers and the Association for Manufacturing Excellence recently made a popular book a required reading for those seeking certification
as lean manufacturing experts. Lean Transformation:…
Mon, 01/09/2006 - 22:00
Seven books on TQM will be published and translated into Arabic, according to e-TQM College, a Dubai-based provider of online courses in total quality management. The move is an attempt to address the lack of TQM resources in the Middle…
Mon, 01/09/2006 - 22:00
After three years of small, steady improvement, customer satisfaction with the federal government’s services registered a slight decline in 2005, according
to the American Customer Satisfaction Index. Satisfaction with…
Mon, 01/09/2006 - 22:00
An upcoming conference will focus on the use of total information quality management (TIQM) to improve varied organizations’ quality and processes. The TIQM Mastery Series will be held March 6–10 at the Nashville Convention Center. It’ll…
Mon, 01/09/2006 - 22:00
Starting this year, qualifying quality-minded nonprofit organizations will be eligible to participate in a pilot Baldrige Award program. The National Institute of Standards and Technology, which administers the Baldrige National Quality…
Tue, 01/03/2006 - 22:00
The Society of Manufacturing Engineers recently released The Hitchhiker’s Guide to Lean: Lessons from the Road, a book that explores actual lean applications. Authors Jamie Flinchbaugh and Andy Carlino, founders and partners in the Lean…
Tue, 01/03/2006 - 22:00
A new book uses simple language and examples to introduce Six Sigma novices to the methodology.The Pocket Idiot’s Guide to Six Sigma (Alpha Books, 2005), explains everything rank-and-file employees need to know about Six Sigma, including an…
Tue, 01/03/2006 - 22:00
In its efforts to ramp up hybrid engine production, Ford Motor Co. will use design for Six Sigma for the first time in a major powertrain program. Ford’s new 250-horsepower, 3.5-liter V-6 engine, also known as the Duratec 35, will be built at…