Thu, 05/17/2018 - 12:01
Process improvers the world over rally around root cause analysis as if it were the holy grail of all things organizational. But is it?
Understanding the root cause of a problem certainly makes sense in the context of a present day situation…
Wed, 08/19/2015 - 16:32
There’s an interesting strategic play being made by Whole Foods Market. In the midst of the company’s nearly $2 billion one-day drop in market value a few weeks ago came the announcement of a shareholder lawsuit. Whole Foods had already come under…
Mon, 07/20/2015 - 13:02
A few days ago, as I waited for an item I purchased at the local Apple store to be brought to me from the back of the store, I had the opportunity to observe Apple’s frontline strategy. It involved another floor associate assisting a gentleman…
Wed, 07/01/2015 - 12:09
No, this isn’t an opinion piece or in any way a critique. It’s more like a public service announcement for business professionals in the job market, looking for a strategy position with a market leader.
Like most regular users of LinkedIn, I…
Wed, 06/10/2015 - 16:56
A significant portion of my strategic facilitation work is with internal functions, a click or two below corporate and business-unit strategy, which includes marketing, human resources, purchasing, and even internal strategy groups.
There’s good…
Mon, 05/04/2015 - 13:00
I am nothing if not a consumerist. Meaning, I am constantly impressing upon the companies with which I work the importance of a deep and empathic understanding of customers past, present, and future. This is especially true if a company is…
Tue, 04/14/2015 - 16:44
The more strategy development work I do with organizations, the more I’m becoming aware of a prevalent pattern, one that I find counterproductive, even detrimental. It concerns the starting point for their strategy work: In nearly every case, they…
Tue, 03/31/2015 - 10:52
Over on the Harvard Business Review blogs, there’s a wonderful debate on the subject of strategy between Roger Martin, who wrote “Stop Distinguishing Between Strategy and Execution,” and Don Sull, an MIT scholar who believes there’s a meaningful…
Mon, 03/09/2015 - 17:17
My friend Roger Martin (No. 3 on Thinkers50 ranking in 2013) penned a terrific article in The European Business Review on how Tennis Canada, the national governing body for the sport within that country, rose from recent oblivion to now boasting…
Mon, 01/19/2015 - 00:00
As I contemplate the year ahead and the changes I’d like to bring about, I hereby by dub 2015 the “Year of the Question.” If I know anything after a half-century on this planet, it’s that we all live our lives in constant and continuous pursuit of…