Jeff Dewar

President

Millennium 360

Jeff Dewar is CEO of Millennium 360 Inc., Quality Digest’s parent company. During his career he has presented quality-related topics to thousands of people on six continents, all but Antarctica.

Wed, 11/12/2025 - 12:03
Teaching Managers to Empower It begins with the belief that those who support you often contribute more to quality than you
Wed, 05/01/2013 - 15:40
The Baldrige Performance Excellence Program includes employee empowerment as an integral part of its criteria. The word “empower,” or one of its derivatives, appears seven times in the criteria in reference to workforce development, yet it remains…
Let Customers ‘Pull’ Service on Demand Instead of ‘pushing’ it to them at your convenience
Tue, 03/05/2013 - 10:01
“Check on your customers every 10 minutes or so,” instructs the typical restaurant manager. And Deming turns in his grave again because the manager’s objective is arbirtrary.  It’s not based on the capabilities of a process or the needs of the…
Helping Customers Define What They Want How to translate the vagueness of a wish into a specification
Mon, 01/28/2013 - 09:46
“Dad, I'll need a car soon,” came from the lips of my 15-year-old son. A straight-A student, on his way to attaining Eagle Scout rank, and dedicated to the cross-country team, he deserved a hearing. He had been working around the neighborhood…
How to Exceed Customer Expectations A formula for going beyond just “satisfaction”
Mon, 01/07/2013 - 13:34
To begin, let’s use the right words. Instead of just talking about “exceeding expectations” or “customer satisfaction,” try including these in your customer vernacular: Impress. Surprise. Delight. Enchant. Bewitch. And my favorite… dazzle. For…
Who Studies Quality Management in High School? These children may know more about quality than your managers
Mon, 05/21/2012 - 11:16
There is a remarkable quality movement afoot centered in South Asia with tentacles that reach to the United States, Europe, and Africa. Starting in primary school and extending throughout high school, students are introduced to the teachings of W…
Juran’s Teachings Live On Episode Four: Education—Finding Your Competitive Advantage in the Workplace
Wed, 05/09/2012 - 10:56
Editor’s note: This is the fourth of a four-part video interview with Juran Institute’s CEO Joseph DeFeo, and hosted by Quality Digest’s CEO, Jeff Dewar. View part one here, part two here, and part three here. “Whenever you are asked if you can do a…
Juran’s Teachings Live On Episode Three: American Industrial Preeminence and ISO Quality Standards
Mon, 04/30/2012 - 10:41
Editor’s note: This is the third of a four-part video interview with Juran Institute’s CEO, Joseph DeFeo, and hosted by Quality Digest’s CEO, Jeff Dewar. View part one here, and part two here. Imagine this conversation.... Mary: “You still have to…
Juran’s Teachings Live On Episode Two: The Future of Quality
Mon, 04/23/2012 - 13:05
Editor’s note: This is the second of a four-part video interview with Juran Institute’s CEO, Joseph DeFeo, and hosted by Quality Digest’s CEO, Jeff Dewar. View part one here. In this part of my video interview with Juran Institute president and…
Juran’s Teachings Live On Episode One: Leaders Who Follow the Founder
Thu, 04/12/2012 - 14:33
Editor’s note: This four-part video interview with Juran Institute CEO Joseph DeFeo is hosted by Quality Digest’s CEO, Jeff Dewar. The series will run weekly beginning with today’s segment. You can’t have a conversation about quality management…
Dr. Deming Critiques 2011 Is “profound knowledge” applied wisely today?
Wed, 02/16/2011 - 05:00
In January 2011 I had the pleasure of meeting with Dr. Deming to explore the current state of his teachings. He was unhappy. He felt that too much of the momentum and quest for “Profound Knowledge” that began during the 1980s has been lost. Our…