Tue, 03/31/2009 - 09:54
This, I swear, is a true story... mostly.
We own a washer and dryer combo unit made by a large home appliance manufacturer--let’s call them “Maytag.” The washer and dryer are in the company’s Neptune series. We’ve had them for about seven years…
Fri, 02/27/2009 - 08:49
Why is it that we have to be at the end of our rope, all hope lost, and near death’s door, before we “see the light?” Near-death experiences; prison time; losing your job, your house, your family; all seem to clarify our focus about where we’ve…
Thu, 01/29/2009 - 12:37
You might notice that the copy of Quality Digest you’re holding in your hand is a little light. You’ve been telling us for years that we had too many advertising pages, so we delivered with fewer pesky ads to interrupt your reading pleasure. Is…
Tue, 12/02/2008 - 08:51
I always look forward to this time of year. Not in anticipation of prezzies under the tree, but for what changes 2009 will bring.
First, this issue brings you the last columns for two long-time columnists.
Davis Balestracci’s no-nonsense…
Wed, 10/29/2008 - 14:19
It’s almost like some retailers finally read the memo. They seem to now understand that customer service is the new differentiator. With quality levels and prices across almost all product categories nearly at par, it’s service that sets retailers…
Sat, 08/30/2008 - 13:11
After spending this summer attending several trade shows, marveling at equipment that can capture a 3-D point cloud of an entire Airbus A380 to within a few thousandths of an inch accuracy, or measure surface defects of a cylinder wall to within…
Tue, 06/24/2008 - 22:01
Pick up any newspaper ([nüz´ pa p r], n. A roughly cylindrical, folded sheaf of paper imprinted with black marks, usually found in a moldering cobwebbed stack behind the hydrangeas), and you will most likely find a story of yet another print media…
Tue, 06/24/2008 - 21:55
The quality industry offers a number of terrific events during the course of the year, but none is more informative, entertaining, and intimate than the Coordinate Metrology Systems Conference. This year’s CMSC occurs in Charlotte, North…
Mon, 11/13/2006 - 22:00
Following last month’s excellent article "Management and the Bhagavad-Gita" by M. P. Bhattathiri, Quality Digest got several requests for an article discussing how the Christian bible might also be used in an organizational context. In the following…
Mon, 02/01/1999 - 00:00
Here's the nightmare: You arrive at work to find your best customer has just returned $10,000 worth of precision ceramic parts. They are all neatly boxed and sitting on the inspection room floor with a nasty note saying that they are all out of…