David C. Crosby

President

Dave Crosby is president of The Crosby Company, a firm he created to develop and deliver software and training in the field of quality management. His SPC software was the first on the market for the personal computer. His books include, How To Get Your People to Do Things Right, Quality is Easy, How To Run a Zero Defects Program, and The Zero Defects Option.

Crosby served as corporate director of quality for RCA Corp., General Instruments Corp., and Portec Inc. He was awarded the “Outstanding Civilian Service Medal” by the U.S. Army for his work with the Army Zero Defects Program. His web site is www.zdoption.com.

Wed, 11/17/2010 - 11:01
Selling Quality “How are you going to conquer the world if nobody knows you’re there?”
Tue, 08/18/2009 - 05:00
If you are not actively selling quality, you’re missing the boat. Quality (both goodness and conformance), should be sold inside and outside of your company. A song from an old Broadway musical says, “How are you going to conquer the world if…
What Should The Quality Manager Do? To have real impact, a quality manager must report to the Big Boss.
Mon, 08/03/2009 - 04:00
When I say quality manager, of course I’m talking about the department he or she manages as well. I’ve been in the “quality business” for fifty years now. That’s right, fifty years. Much of my career—from source inspector to quality engineer, to…
“The Magic Quality Pill” Leaders get what they ask for, so ask for zero defects.
Wed, 07/08/2009 - 12:48
Long before Six Sigma; long before SPC; long before ISO, TQM, TQC, ZD, and Mil-Q-9858A there were quality products. Quality meaning both goodness and defect-free. Look at furniture made around the time of the America Revolution. It was excellent.…
Attitude is Everything Management has a lot to do with influencing employee attitude.
Wed, 06/24/2009 - 15:22
The most important element in producing a quality product or service is the attitude of the people doing the work—not only the worker—but the attitude of all levels of management. Employee attitude about the product, about the work, about the boss…
Let Employees Help Improve Quality This simple, easy-to-run campaign can work wonders to prevent errors—Opinion
Fri, 01/16/2009 - 12:27
There are several issues about the Six Sigma approach to quality that bother me. First, Six Sigma is a performance standard that hardly anyone can understand. Secondly, it’s an engineering approach to quality management. It’s more of a defect-…
Zero Defects vs. Six Sigma The differences may surprise you.
Tue, 04/18/2006 - 22:00
Zero defects is an idea that was discovered in the early 1960s. It was articulated by Phil Crosby and first implemented at the Martin company in Orlando, Florida. Zero defects enjoyed widespread popularity until the mid 1970s, and almost every…