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Webinar: Call Center Quality Improvement
Thurs., Dec. 6, 2012, from 12 p.m.–1 p.m.
Black Swans, Perfect Storms: Lame Excuses for Poor Risk Management
An engineering risk management approach works when statistics aren’t enough
Letitia Baldrige, Sister of Malcolm Baldrige, Dead at 86
She was instrumental in helping create the Baldrige Performance Excellence Program named after her brother
New ISO/IEC Standards to Increase Confidence in Audits and Certification
ISO/IEC 17065:2012 and ISO/IEC TS 17021-2:2012 offer best practices for certification bodies
Register Now for Fall and Winter ANSI Training and Accreditation Workshops
Open to members and nonmembers, held in Washington, D.C., and New York
Dimensional Metrology Standards Consortium to Demo New Standard
Nearing completion, the QIF standard will reduce information processing costs and quality losses
Improved ISO/IEC 17024 Standard for Personnel Certification Programs
Second edition increases potential for national and international reciprocity of certified individuals
ANSI: Improved Standards Access Through National Standards Search Engine
New version of NSSN will cut down on unintentionally duplicating aspects of previously existing standards
ISO 9001 in the Supply Chain
Free brochure explains ways that suppliers can demonstrate ISO 9001:2008 conformity
Baldrige Winner Southcentral Foundation Personifies Quality Health Care
Anchorage, Alsaka, facility improved care and services across the board
FAQ Document Released to Help Clarify the EU’s RoHS 2
New RoHS directive provides legal clarity and improves its enforceability
New Format for Future ISO Management System Standards
Harmonized structure, text, and terms will simplify use of multiple standards
ANSI Accredits First Five Health IT Certification Bodies
Accredited organizations can test and certify electronic health record (EHR) technology
App Version of ISO Focus+ Magazine Now Available
Available for iPad and tablets running on Android
Additional Events and Details Announced for World Standards Week 2012
Oct. 9-12, 2012 in Washington, D.C.
Webinar: Blended Learning Black Belt Training
July 18, 2012, at 11 a.m. Pacific
Simpler, Faster, and Better Access to Information on ISO Standards
Designed to help visitors find information quickly and easily, in any device
Sponsorship Opportunities Available for World Standards Week 2012
Respond as a sponsor by Sept. 7, 2012
Enhanced U.S. Credentialing Information Systems Will Benefit Job Market
Panel Discussion on the Future of Lean Six Sigma
June 20, 2012, in Houston

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