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RABQSA recently reported a partnership with the Australian government and other stakeholders to develop a certification scheme for disability-services auditing personnel. The organization expects to release the scheme this spring. The scheme’s been designed to ensure that auditing personnel,…
Customer satisfaction slowly and steadily climbed during the fourth quarter of 2005, according to The American Customer Satisfaction Index.The index is released quarterly and examines customer satisfaction in rotating groups. During the fourth quarter, it measures satisfaction with the quality…
A new ISO/IEC standard aims to harmonize the various approaches used around the world for assessing the quality of e-learning initiatives. ISO/IEC 19796:2005, Information technology—learning, education and training, quality management, assurance and metrics—provides an overall framework to…
An upcoming conference will offer attendees a unique environment to learn about the production of hazardous-substance–free (HSF) products. HSPM2006 will include a thorough overview of QC 080000 IECQ HSPM, a recently released standard that addresses new requirements (such as RoHS in Europe…
Northrop Grumman Corp. recently achieved its 25th Software Engineering Institute Capability Maturity Model Integration (CMMI) level 5 rating, the highest possible rating for benchmarking commercial and defense industry best practices for management and engineering. The rating was…
Effective this month, Canada’s National Quality Institute will no longer offer auditor certification. The organization, which is Canada’s leading nonprofit quality training and recognition organization, reports that it wants to focus its energies on personnel certification and…
HealthGate Data Corp. has released a new version of its popular Quality Architect software, a product that features innovative tools for continuous improvement in health care environments. The new release includes an expanded library of evidence-based clinical content, including order…
Delegates at the World Standards Cooperation (WSC) workshop agreed that futuristic, digitally connected home networks need an international standard by which to comply. Household connectivity is growing rapidly, with more and more electronic devices and remote networks that control…
A new business-process–outsourcing contract Wachovia recently made with Genpact will allow Genpact to drive Six Sigma deeply into the banking giant. Genpact, which was established as a financial services subsidiary of GE Capital and broke off from the company in 2004, reports that all of…
The 4th Annual Six Sigma in Healthcare Conference will be held March 29–31 at the Venetian Hotel and Casino in Las Vegas. James G. Springfield, president and CEO of Valley Baptist Health System, will share Valley Baptist’s Six Sigma journey in his keynote address. Valley Baptist has…
six sigma IQ recently announced the speaker panel for its upcoming Six Sigma Summit in London.The panel includes Sir John Harvey-Jones, from the BBC television series Troubleshooter and former chairman of ICI; Dieter List, Alstom Power Services director of business performance…
Cessna Aircraft Co. reports that the implementation of lean and Six Sigma helped it make significant gains last year. The company delivered 249 Citation jets, 822 single-engine pistons and 86 Caravan single-engine turboprops, and won FAA certification for two new jets, among other…
Secretary of the Army Francis J. Harvey recently announced three recipients of the Army Performance Excellence Awards. The winners are: the U.S. Army Armament Research, Development and Engineering Center, Picatinny Arsenal, New Jersey (Gold Award); Fort Stewart and Hunter Army Airfield…
Aiming to promote professional excellence and provide travelers with safe, secure and efficient airports, Airports Council International’s upcoming conference will focus on service quality in airports around the world. The Airport Service Quality Conference will include workshops, one-on-one…
The W. Edwards Deming Institute will host “How to Create Unethical, Ineffective Organizations That Go Out of Business,” a seminar for executives and leaders in all types of organizations. The event, to be held April 24–26 in Boston, will expose the 27 faulty management and corporate…
e-TQM College is now accepting applicants for its third annual Pan Arab Media Quality Award. Candidates should submit in-depth, TQM-related, published articles or programs for four award categories: best article, best feature, best interview and best research. Subjects may include…
Manipal Hospital of Bangalore, India, recently received that country’s prestigious Golden Peacock National Quality Award. The 15-year-old hospital has 600 beds and is India’s first multi-specialty tertiary care center to be registered to ISO 9001. Additionally, its Manipal Hospital…
QA Edge Inc. will host a three-day conference on computer validation May 1–3 in Malvern, Pennsylvania. “Risk-Based Approach to Computer Validation” will be held at Penn State’s Great Valley Campus. The focus will be on using computer-validation best practices to lower risk and overall…
The IT service-management profession has taken the leap into the world of standardization. ISO/IEC 20000:2005, Information technology service management, aligns and replaces BS 15000, the British standard that has applied to the IT profession. It’s been issued in two parts: part one…
The American National Standards Institute and ASTM International recently adopted a new standard for personnel certification. ISO/IEC 17024, General requirements for bodies operating certification schemes of persons addresses the need for standardization in the service sector, a need…
The American National Standards Institute recently added upward of 13,000 Chinese national standards to its online offerings. The addition increases the number of international standards available at the site to more than 83,000. The ability to access and purchase Chinese standards…
The International Organization for Standardization has published a standard that will help people assess the ethics and competence of financial planners. ISO 22222:2005, Personal financial planning is aimed at increasing client confidence by providing an international benchmark for a high…
The Arbitration and Mediation Center of the World Intellectual Property Organization (WIPO) has ruled that several Web addresses violate the trademark rules of the International Organization for Standardization. Announcing that they could mislead people into buying products or services…
ASI DataMyte Trading Co., ASI DataMyte Inc.’s China-based branch, has announced its merger with Ameshen Instruments Ltd. Ameshen is ASI DataMyte Trading Co.’s longtime distributor. ASI DataMyte has moved its new Shanghai office to larger offices to provide additional space for growth…
Reed Exhibitions, organizer of Quality Expo Detroit, and the Automotive Industry Action Group have announced plans to operate side-by-side conferences at the upcoming Quality Expo Detroit show. The conference will be held June 7-8 at the new Red Rock Financial Showplace in Novi,…