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In a previous column, we discussed the importance of the IECQ quality assessment systems for electronic components, a certification scheme of the International Electrotechnical Commission. The IECQ mission is to provide a business-to-business quality certification scheme that serves industry by…
For the last Brain Teaser, in an interesting spin, sample size was defined as a time window. A is the correct response. The underlying data type falls into the category of defect counts (complaints) within a constant area of opportunity (one hour). These data, of course, follow the…
Praveen Gupta
Businesses have lately been focusing on profit and process improvement. However, profit improvement at any cost to make the upcoming quarter look bright has a price. It appears that most improvement effort leads with efficiency measured by head-count reduction. Improvement shouldn’t be measured by…
Steven Ouellette
We are more than halfway through the countdown of our exploration of the kooky, and expensive, mistakes people make in implementing Six Sigma, and I want to talk about something that’s so fundamental people rarely see it—Stupid Six Sigma Trick #4: Overusing DMAIC.
DMAIC stands for define the…
A certain company has a complaint department that answers calls for three unique products. Because of failure rates inherent to each product type, some products have a higher expected complaint rate than others. Calls are tallied each hour and categorized by product type…
Denise Robitaille
Auditing clause 7.3 of the design and development section of ISO 9001 can be a challenge for the auditor and the auditee. Unlike purchasing, manufacturing, shipping or order processing, it’s rarely carried out on a regular or consistent schedule. The level of activity ranges from the…
Dennis Bradley
Previous columns have addressed some of the topics that provide a foundation for understanding the scope and complexity of the worldwide movement to achieve hazardous-substance free (HSF) products and production processes. This month, let’s take a look at how people have been behaving and why they’…
Since “Sick Sigma” was published in April 2006, the public has become much more aware of Six Sigma’s failings. There is little risk today of being burnt at the stake for pointing out Six Sigma’s many faults. Last fall, even Dilbert discredited Six Sigma, pointing out that Six Sigma…
Praveen Gupta
A few years ago, lean thinking came to light. It sounded similar to what I had learned about the “pull” system. I wondered why we renamed cycle time reduction, or just in time (JIT), “lean.” Cycle time reduction was easy to understand and related to responsiveness to customer demands and waste…
An introduction to Six Sigma for direct marketing Six Sigma methods, used correctly and thoroughly for continuous improvement of direct marketing sales, can produce remarkable results:1. At a university work-force education program, total registrations doubled in three years through…
Steven Ouellette
Today marks a milestone in our countdown of the Top Ten Stupid Six Sigma Tricks. A subjective and unimportant milestone to be sure, but a milestone nonetheless—we have now reached the halfway point. Forget the New Year, this is cause for celebration.
To commemorate this trivial event, let us turn…
Denise Robitaille
Years ago, when my kids were in middle school, I volunteered as a coach for the Future Problem Solvers, a competitive academic program designed to help young people develop the creative thinking skills they will need as tomorrow’s leaders.While the bulk of the time was spent teaching…
QC 080000 IECQ HSPM calls for a process management approach to the management and reduction of hazardous substances in products and processes. It utilizes familiar conventions from the ISO standards world, while calling for a full review and understanding of the technical issues that…
Praveen Gupta
Six Sigma was officially launched January 1, 1987, at Motorola, and it took more than nine months to make Six Sigma real. Twenty years later, Six Sigma has grown from a good baby methodology into a mature system that affects thousands of corporations and millions of people and that saves billions…
Steven Ouellette
In this installment of my arbitrary and capricious list of the Top Ten Stupid Six Sigma Tricks (SSST), let’s talk about an error that is perhaps less frequently made now than it has been, but is still common. I call this error SSST No.6, constraining your improvement activities to…
Denise Robitaille
The adage “The pen is mightier than the sword.” is hackneyed, accurate and profound. I’ve done several pieces on the influence of words. The simple fact is that how we say something often matters as much as what we’re saying. It’s a wondrous phenomenon, one that is too often taken for…
Last month’s column provided background on the International Electrotechnical Commission, one of only three standards-setting bodies recognized by the World Trade Organization. Readers may have asked, “So what?” The answer is that one of the three “schemes” within the IEC has provided…
Praveen Gupta
Most quality management systems don’t produce the desired results because of the way companies use it to affect their bottom line.
A QMS is often considered to be a burden, and there’s apathy in all levels of the organization toward quality. ISO 9001 systems, for example, are considered to be paper…
Steven Ouellette
The Stupid Six Sigma Tricks countdown continues this month with an increasingly common error: “Inadequate Infrastructure.” By infrastructure, I mean those systems and processes that need to be in place in order to support the objectives of Six Sigma. Regardless of how you define Six…
Denise Robitaille
Surely you remember the tale of the emperor’s new clothes, a wonderful story filled with multiple quality training opportunities.
There was an emperor who was pompous and vain. One day, two scoundrels came to the palace, presenting themselves as tailors from a distant land. They said they had woven…
Dennis Bradley
In March 2005, EIA/ECCB-954, "Electrical and Electronic Components and Products Hazardous-Substance-Free Standard and Requirements" was developed and released as a U.S. national standard. In April 2005, the IECQ management committee agreed at its annual meeting in the United Kingdom to…
Praveen Gupta
Globalization has led to worldwide economic growth, shared resources and shared business functions. Some countries dominate manufacturing, others software or the service industry. The quality of manufacturing operations has been improving for decades, but the quality of service appears to be…
Thomas R. Cutler
In a repetitive manufacturing environment, Six Sigma’s quantification is much easier than in the engineer-to-order (ETO) manufacturing environment, where no two products are identical.
Six Sigma is a program that affects the entire company. What have been missing for ETO manufacturers are the…
Steven Ouellette
So far, we’ve discussed Stupid Six Sigma Tricks #10: Conflating systems, methods and tools and #9: Confusing breakthrough with continuous improvement. This month, I’ll spend some time on a more subtle, and no less costly mistake that, in its extreme form, we’ll call Stupid Six Sigma Trick #8:…
Denise Robitaille
Blame is one of the most useless, albeit pervasive, reactions that surround problem solving. For many people, the initial reaction when something goes wrong is: “Who did this?” The less-than-subtle implication underlying this question is: “I want to know who screwed up.” Some may even…