Diane Ciotta
Tue, 12/20/2011 - 13:56
Customer Satisfaction Requires More Than Satisfactory Service The customer is not always right, but does have the right to buy or walk away
Tue, 12/20/2011 - 13:56
A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options, then waiting on hold for 20 minutes before eventually being transferred twice—the second time to a dial tone. When she called back,…