Dick Wooden

Consultant and entrepreneur business coach

Success with CRM Consulting

Dick Wooden, founder of Success with CRM Consulting Inc., is a consultant and an entrepreneur business coach who implements tailor-made customer relationship management (CRM) systems for more productive business development in small to medium-sized businesses. Wooden has more than 35 years experience working with entrepreneurs, business management, sales, marketing, and customer service professionals.

Wed, 06/06/2018 - 12:02
Rules for Straight Thinking for Successful Human Relations If you want to get a measure of where you stand right now in your relations with other people, try this
Wed, 06/06/2018 - 12:02
Iran across the book, Successful Human Relations: Principles and practice in business, in the home, in government (Harpercollins, 1952) while browsing older books about relationship development from William J. Reilly, who also wrote The Law of…
Five Ways to Avoid the Pains of Being Orphaned by Your CRM Vendor Begin with knowing what you need
Wed, 01/04/2017 - 11:00
First of all, what does it mean to be orphaned by your customer relationship management (CRM) vendor? In short, it means that your CRM vendor sold you on a CRM product and for one reason or another forgot about you. Are you feeling left behind? Of…
Create the Vision of a Performance-Driven CRM Eight questions to consider when building a foundation for success
Wed, 12/21/2016 - 09:47
There are various phases to consider when focusing on a business strategy for customer relationship management (CRM). An initial phase is creating a vision of a better future with a customer-centric strategy fully implemented and supported by CRM…
Evaluate How Well You Understand Your Customer Do you need to improve your processes to increase clarity?
Mon, 09/21/2015 - 14:13
Many organizations talk about understanding customers and their needs, but few truly understand what customers value most. As we approach the end of the year, it’s a good time to reflect back on this year’s customer experiences and consider the…
Four Signs You Really Don’t Know Your Customers And what you can do about it
Tue, 09/15/2015 - 11:58
Now let’s be real here and take a big-picture look at your company’s knowledge about its customers. For instance, when my firm reviews how a client uses its customer relationship management (CRM) system, invariably we find knowledge gaps in the…