Thu, 02/04/2010 - 05:30
So much is written in the field of business and management about leadership, strategy, dynamic change, Six Sigma, and improving our skills and abilities. But let’s face facts—in the majority of cases we by no means measure up to these levels of…
Wed, 01/27/2010 - 15:38
A key aspect of quality management is the importance we place on employees, i.e., valuing people. We spend a significant amount of time and money officially sending this message to our team, espousing this pillar of quality. Yet, while doing this,…
Mon, 12/21/2009 - 07:30
Whether it’s employee or customer satisfaction, or product and service quality issues, do you really know what’s happening in your organization? What are you currently doing, or being directed to do, that doesn’t make sense and makes you feel like…
Mon, 04/10/2006 - 22:00
I developed and validated quality management diagnostic profiles through research conducted on 77 companies. These profiles are just one in a suite of strategic and dynamic tools that recognize that quality management is dynamic, complex in nature…