Bill Lee, president of Lee Consulting Group, helps organizations reinvent customer relationships and accelerate growth through the creation of engaged, passionate customer advocates and communities. He pioneered the concept that return on relationship is the key to organic growth in organizations of any size, public or private. For the last eight years, Lee has built vibrant communities of customer engagement professionals. Lee is the author of the book, The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Assett (Harvard Business Review Press, 2012) and the book, Mavericks in the Workplace: Harnessing the Genius of American Workers (Oxford University Press, 1998).