Frank Armstrong is the supplier development engineer at Michigan Rubber Products in Cadillac, Michigan. Also a business management professor, Armstrong has taught at universities and colleges for more than eight years. During his 25 years in industry, Armstrong has served as an engineer in quality processes and supplier development, as a district manager, an RAB auditor for QS-9000, and a Six Sigma Black Belt. He has myriad experience in quality, team dynamics, and leadership. Armstong is author of  How to Get the Job You Want and Then Keep It! (CreateSpace Independent Publishing, 2015) and writes the Making Sense Chronicles blog.