Jess Scheer, senior consultant of advisory services at APQC, helps organizations target and prioritize their process improvement initiatives, using value path and prioritization heat maps to target the processes and process steps most in need of support, and by navigating softer change management challenges, such as executive buy-in, and providing ongoing monitoring to measure results and minimize unintended consequences. Scheer leads APQC workshops, teaches process courses, and is a sought-after speaker for industry events. Before joining APQC in 2011, Scheer was editor and research director for Kennedy Information helping consulting firms drive greater profitability and improve employee engagement.