Tue, 12/03/2013 - 17:04
In an attempt to better understand and accommodate customers’ needs, organizations are involving customers in product design, prototyping, production, supply chain planning, and more. Customers are increasingly engaged in quality processes,…
Stephen Hacker
CEO, consultant, author
Stephen Hacker, CEO of Transformation Systems International LLC, consults organizations worldwide on transformation methodologies, leadership development, and team performance. After completing his corporate career as a senior leader with Procter & Gamble, he served as executive director of The Performance Center, a multi-university organization conducting action research focused upon individual, team, and organizational performance. He is the author of several books, the most recent, How to Coach Individuals, Teams, and Organizations to Master Transformational Change (Business Expert Press, 2012). Hacker is the chair of ASQ’s Global Advisory Committee and chair-elect of ASQ’s board of directors (2013).
Tue, 12/03/2013 - 17:04