Jeffrey Varney is a senior adviser and leads the process improvement practice within APQC’s Advisory Services Group. He is responsible for the implementation of business process management and performance improvement, knowledge management, custom benchmarking, and performance measurement. A significant part of Varney’s role is change management—working with organizations to manage change for their initiatives. He is also an instructor for many of APQC’s training courses, including Process Mapping, Building and Sustaining Communities of Practice, Measuring KM, and Applying Benchmarking Skills in Your Organization.

Varney has participated in and has led technology projects with CSC, Raytheon, and McDonnell Douglas. These included custom call center solutions, military command-and-control applications, and the International Space Station. With a degree in aerospace engineering, Varney has a strong technical background that complements his experience in management, process improvement, and knowledge management.