Thu, 12/22/2011 - 12:27
Chief quality officers (CQO) are particularly well placed to lead a major transformational effort. Yet, few do so successfully in spite of having a vested role in operational improvement and having input into what the organization measures and…
Andrew Spanyi
Founder and director
Spanyi International
Andrew Spanyi assists organizations in resolving complex problems by emphasizing cross-functional collaboration and a customer-oriented, process focus. He is the author of: More for Less: The Power of Process Management (Meghan-Kiffer Press,2008), Business Process Management Is a Team Sport: Play It to Win! (Anclote Press, 2003), and Operational Leadership (Business Expert Press, 2010).
Thu, 12/22/2011 - 12:27