Jim Mroz

Jim Mroz is the senior editor of The Informed Outlook, a monthly newsletter providing news focused on the evolution and business uses of management systems. For more on The Informed Outlook, visit www.informintl.com/outlook.

Mon, 02/09/2004 - 22:00
TL 9000 Outwits the Revolution A Look at Telecom QMS Activity in 2004
Mon, 02/09/2004 - 22:00
What roles do quality and quality management systems play in a business sector facing revolution? The term isn’t too strong for what’s currently underway in the telecommunications industry. Competitive pressures and customer demands are driving the…